Welcome to Mbukoni Services. By accessing or using our website, mobile application, or any of our services, you agree to comply with these Terms and Conditions.
Contents
1. About Mbukoni Services 2. Eligibility 3. Loyalty Coins 4. Receipt Scanning 5. User Responsibilities 6. Rewards 7. Intellectual Property 8. Service Availability 9. Limitation of Liability 10. Account Suspension 11. Loyalty Program Rules 12. Fraud Prevention 13. Promotions 14. Electronic Communications 15. Force Majeure 16. Changes to Terms 17. Governing Law 18. Contact Us1About Mbukoni Services
Mbukoni Services provides passenger transport information, luggage and parcel services, loyalty rewards, digital receipts, and related services. Registered users may upload or scan eligible travel receipts to earn loyalty coins.
2Eligibility
To use our loyalty program, you must:
- Be at least 18 years old or have permission from a parent or guardian.
- Create an accurate account.
- Provide truthful information.
You are responsible for maintaining the confidentiality of your account credentials.
3Loyalty Coins
Users may earn loyalty coins by:
- Scanning valid Mbukoni Services travel receipts.
- Participating in promotions approved by Mbukoni Services.
- Completing other qualifying activities announced by the company.
Loyalty Coin Rules
- Coins have no cash value.
- Coins cannot be sold, transferred, or exchanged between users unless expressly permitted.
- Mbukoni Services reserves the right to modify earning rates and redemption values at any time.
- Fraudulent receipt submissions may result in immediate account suspension and forfeiture of earned coins.
4Receipt Scanning
When scanning receipts, you agree that:
- Only genuine Mbukoni Services receipts may be submitted.
- Each receipt may only be redeemed once.
- Altered, duplicated, forged, or manipulated receipts will be rejected.
- We may verify receipts using our internal systems.
5User Responsibilities
You agree not to:
- Create multiple accounts for unfair rewards.
- Upload false or misleading information.
- Attempt to interfere with our systems.
- Use automated tools to submit receipts.
- Abuse promotional offers.
Violation of these terms may result in account termination.
6Rewards
Rewards offered through the loyalty program:
- Are subject to availability.
- May change without prior notice.
- May expire if unused within the specified validity period.
Mbukoni Services reserves the right to discontinue any reward.
7Intellectual Property
All content on this website, including logos, images, software, text, graphics, and trademarks, belongs to Mbukoni Services unless otherwise stated. No content may be copied or redistributed without written permission.
8Service Availability
While we strive for uninterrupted service, we do not guarantee:
- Continuous availability
- Error-free operation
- Immediate processing of receipt scans
Scheduled maintenance may temporarily affect services.
9Limitation of Liability
Mbukoni Services shall not be liable for:
- Lost loyalty coins due to technical failures
- Delayed reward processing
- Losses arising from unauthorized account access
- Indirect or consequential damages
10Account Suspension
We may suspend or terminate accounts that:
- Violate these Terms
- Engage in fraudulent activities
- Abuse the loyalty program
11Loyalty Program Rules
The Mbukoni Loyalty Program is designed to reward passengers for using eligible Mbukoni Services.
Earning Coins
- Scanning eligible travel receipts.
- Booking qualifying trips through our platform.
- Participating in approved promotions and campaigns.
- Completing bonus activities announced by Mbukoni Services.
Coin Allocation
- Loyalty coins are awarded only after successful verification of the submitted receipt.
- Coin values may vary depending on promotions, route, fare amount, or other factors.
- Coins are credited within the timeframe communicated by the platform and may be delayed if additional verification is required.
Reward Redemption
Loyalty coins may be redeemed for rewards including discounted fares, free tickets, parcel service discounts, merchandise, and promotional offers. Rewards cannot be exchanged for cash unless specifically stated.
Expiry of Loyalty Coins
- Loyalty coins remain valid for 24 months from the date they are earned.
- Expired coins cannot be reinstated.
- Promotional bonus coins may have shorter expiry periods.
Referral Program
Where a referral program is offered, users may receive bonus loyalty coins for referring new customers. Referral rewards are only granted when the referred user creates a valid account, completes an eligible trip, and fraud checks have been completed. Self-referrals, duplicate accounts, or fraudulent referrals will result in cancellation of rewards.
12Fraud Prevention
Mbukoni Services actively monitors the platform for fraudulent activity. Examples of fraud include:
- Uploading edited receipts.
- Uploading receipts belonging to another person.
- Using the same receipt multiple times.
- Creating multiple accounts.
- Attempting to manipulate loyalty balances.
- Using bots or automated systems.
Where fraud is detected, Mbukoni Services may reject the receipt, remove earned coins, suspend or terminate the account, and report suspected criminal activity to relevant authorities.
13Promotions
Special promotions may be offered periodically. Unless stated otherwise:
- Promotions cannot be combined.
- Promotions may be withdrawn without notice.
- Promotional rewards may have separate conditions.
14Electronic Communications
By creating an account, you consent to receive SMS notifications, email notifications, push notifications, loyalty updates, booking confirmations, and security alerts. You may unsubscribe from marketing communications at any time, though transactional and security messages will still be sent when necessary.
15Force Majeure
Mbukoni Services shall not be liable for delays or failure to perform obligations caused by events beyond its reasonable control, including natural disasters, government restrictions, internet outages, cyber attacks, power failures, civil unrest, or strikes.
16Changes to These Terms
We may revise these Terms periodically. Continued use of our services after updates constitutes acceptance of the revised Terms.
17Governing Law
These Terms shall be governed by the laws of the Republic of Kenya.
18Contact Us
Mbukoni Services
Email: support@mbukoniservices.com
Website: mbukoniservices.com
Mbukoni Services respects your privacy and is committed to protecting your personal information in accordance with the Data Protection Act, 2019 (Kenya) and applicable regulations.
Contents
1. Information We Collect 2. How We Use Your Information 3. Receipt Verification 4. Cookies Policy 5. Sharing Information 6. Data Security 7. Data Retention 8. Your Rights 9. Children's Privacy 10. Camera Permissions 11. Location Information 12. Marketing Communications 13. International Data Transfers 14. Data Breach Response 15. Account Deletion 16. Third-Party Services 17. Policy Updates 18. Contact Us1Information We Collect
Personal Information
When you register, we may collect:
- Full name
- Phone number
- Email address
- National ID or passport number (where required)
- Password (stored securely)
Loyalty Information
- Receipt images and receipt numbers
- Loyalty coin balance
- Reward redemption history
Device & Usage Information
- Device type, operating system, browser information, IP address, app version
- Login history, pages visited, receipt scan activity, reward redemption activity
2How We Use Your Information
Your information is used to:
- Create and manage your account.
- Verify receipt authenticity.
- Award loyalty coins.
- Prevent fraud.
- Improve our services.
- Respond to customer support requests.
- Send important service notifications.
- Comply with legal obligations.
3Receipt Verification
Submitted receipts may be validated against our booking system, stored for fraud prevention, and reviewed manually where necessary. Invalid or duplicate receipts will be rejected.
4Cookies Policy
Our website and application use cookies and similar technologies to:
- Maintain secure login sessions.
- Remember user preferences.
- Improve website performance.
- Analyze website traffic.
- Enhance user experience.
You may disable cookies through your browser settings, although some features may not function properly.
5Sharing Information
We do not sell your personal information. We may share information with:
- Payment providers
- Technology service providers
- Government authorities where legally required
- Fraud prevention partners
These providers are required to protect your information in accordance with applicable contractual and legal obligations.
6Data Security
We implement reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.
7Data Retention
We retain personal information only as long as necessary to:
- Maintain your account.
- Process rewards.
- Meet legal obligations.
- Resolve disputes.
- Prevent fraud.
8Your Rights
Subject to applicable law, you may:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your account.
- Withdraw marketing consent.
- Request a copy of your personal data.
- Lodge a complaint regarding the handling of your personal information.
To exercise these rights, contact us at support@mbukoniservices.com.
9Children's Privacy
Our loyalty services are not intended for children under the age required by applicable law without parental or guardian consent. We do not knowingly collect personal information from children where prohibited.
10Camera Permissions
Our mobile application requests access to your camera solely for scanning travel receipts, uploading supporting documents, and scanning QR codes where applicable. Camera images are only uploaded after user confirmation.
11Location Information
Where permission is granted, we may collect location information to help locate nearby booking offices, display nearby pickup or drop-off points, improve route recommendations, and enhance fraud detection. Location services may be disabled through your device settings.
12Marketing Communications
With your consent, we may send promotional information about new transport routes, special fare offers, loyalty promotions, partner discounts, and company announcements. You may opt out of marketing messages at any time.
13International Data Transfers
Where our service providers are located outside Kenya, your information may be processed in jurisdictions with different data protection laws. In such cases, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal data.
14Data Breach Response
In the event of a personal data breach that is likely to pose a risk to your rights or freedoms, Mbukoni Services will take appropriate measures, which may include notifying affected users and relevant authorities where required by applicable law.
15Account Deletion
Users may request deletion of their account by contacting customer support or through account settings where available. Upon deletion, personal information will be removed or anonymized where practical. Certain information may be retained where required by law, for fraud prevention, accounting, dispute resolution, or regulatory compliance.
16Third-Party Services
Our services may integrate with third-party providers for payment processing, SMS notifications, email delivery, cloud hosting, analytics, and customer support tools. Our website or app may also contain links to third-party websites; we are not responsible for their privacy practices or content.
17Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Continued use of our services after updates constitutes acceptance of the revised Policy.
18Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
Mbukoni Services — Customer Support
Email: support@mbukoniservices.com
Website: mbukoniservices.com